Our Process

What is the Stevens Remodeling Process?
THE CALL

Whether you call us or we follow up on your email inquiry we will look to get some basic information. Name – Address – Best phone number – Where did you find us – What is the project (the more detail the better) – How old is the house – What is your budget?

WHY DO YOU NEED TO KNOW MY BUDGET?
I know it’s hard, but we feel we need to be realistic with you. If your budget is too small for what you want to do then we should start by rethinking the project. It’s unrealistic to remodel today’s kitchens for $5,000. But that doesn’t mean there is nothing that can be done. We might suggest some changes that can be done within your budget that would make your kitchen feel new. There really is no set dollar amount that we can say you need to do a remodeling project. Everything is relative to what you are trying to do. If we feel your budget is border line, we might suggest setting up a multi-phase plan that would allow you to gradually move toward your goal. We want you to feel comfortable in your budget so you can enjoy the reward.

THE FIRST TIME WE MEET
When we meet for the first time we would like to meet with all of the decision makers, even if only one person will be making all of the choices. We have found that the missing person usually has questions that come up later which slows down the process.

We will go over the project with you and let you tell us your vision. We’ll probably ask a lot of questions because we don’t know you that well yet but in a short amount of time we will discuss better understand what you are looking for.

Our designer will show you samples of previous Design Plans so that you can get a feel for the direction we will be going. We will take photographs and detail measurements of the space and offer suggestions on how best to accomplish your goal. Before we leave we will work to determine what level of Design Work will be involved and we will present you with a Design Agreement.

THE SECOND TIME WE MEET
When we meet for the second time we will bring your Design Plan with us. This will include a floor plan of the finished space with all of the components laid out on it. If your project is a kitchen, the layout will show the new or existing walls and where each component goes, from windows and doors to cabinets, appliances, islands and furniture. There will also be a 3D rendering of the space given from a few directions. This will help you visualize what the finished room will look like and how everything works together.Based on our first meeting the Design Plan may also include suggested cabinet designs and finishes, flooring materials and colors and ideas for lighting fixtures. It may include a color scheme, window coverings, seating fabrics and decorative pieces.

We will also provide a preliminary budget which outlines the major items such as cabinets, countertops, flooring, and plumbing fixtures as well the allotted installation costs. If there are changes to be made then we will make the adjustments and schedule another meeting. If you approve the Design Plan then we will ask you to sign a Design Build Agreement. The Design Build Agreement takes us through the Selection Phase of the Process.

SELECTION PHASE
Up to this point we have been dealing with ideas and suggestions. In the selection phase you will pick the specific items that we will order for you. You can do this on your own using our Recommended Dealers or may choose to schedule a time to visit these dealers with your Design Consultant. At this point orders will be placed but will not be executed (or paid for) until we have a signed Construction Contract. We will use these orders to fine tune the project budget.
Your Design Plan may be as simple as removing the cabinets, appliances or plumbing fixtures which are there now and replacing them with something new. Or you may have decided to incorporate two spaces into one. In either case we prepare a detailed list of all of the specific building materials that will be required to complete the project such as lumber and drywall. We check with the local building department to find out if a building permit will be required, what additional requirements they may have for us and what the precise cost of the permit will be. And we also work out all of the labor tasks that will be required and list them in order on a calendar according to the time schedule that we have worked out with you.

All of the information collected during the Selection Phase is combined into Working Documents that will guide everyone through the construction process.

THE WORKING DOCUMENTS
The Working Documents outline the Scope of Work for the entire project. Who does What, and When and How it will be done. A cover page will list all of the agreements to date, pending orders that have been set up, permit information collected from the city, material lists, and the labor assignments. It will also reference the Project Estimate and the Calendar Schedule. It may also include things that will not be done just so there is no misunderstanding. The Working Documents will also form the basis for the Construction Agreement.

THE CONSTRUCTION AGREEMENT
The construction agreement references all of the working documents and establishes the payment schedule for the project. Once the Construction Agreement is executed the work will begin and the fun starts. Yes, we want this experience to be fun! And we will work with you to make the project as painless and enjoyable as possible.

WORK BEGINS
By this time you will know what is going to happen next because it has already been discussed and planned for. While we are doing some of the behind the scenes work like securing the permits and executing pending orders, you are readying your house for the project. The amount of preparation varies from project to project but there is always some things that need to get done. If we are remodeling your kitchen then the cabinets will need to be emptied and the contents stored. You may be setting up a temporary kitchen in another part of the house or just packing up to stay somewhere else for a while. Whatever your situation, you will have some time to do this.

The method used for almost all construction projects are the same regardless of what is being done. In other words, there is a specific order that tasks are done. If you are making mashed potatoes you will peel them, cut them, boil them and then mash them. If you try mashing them before you boil them it will be tough to do and the results will not be the same.

A brief outline of our construction process is a follows:
• Site Preparation – Empty cabinets, move furnishings, remove window coverings and knickknacks
• Demolition – Seal off area, remove appliances, cabinets, flooring, remove walls (if needed)
• Rough Carpentry – Change the layout to conform to the plan if required
• Mechanical rough-in – Electrical, plumbing, heat vents, telephone – behind the walls
• Drywall – Install new drywall and tape ready-to-paint
• Painting – Prime and paint walls, ceiling and trim
• Flooring – Hardwood floors would be installed. Other floor types would follow cabinets
• Cabinets – Install new cabinets
• Counter Tops – Measure for counter tops – to be installed when ready
• Finish Carpentry – Cabinet trim, wall, window and door trim, door pulls
• Appliances – Install new appliances or re-install existing appliances
• Finish Electrical – Install outlets, switches, lighting fixtures, appliances
• Finish Plumbing – Install faucet and drains, water lines to appliances
• Punch List – A list of small jobs that need to be done to finish
• Furnishings – Install window treatments, set up tables, chairs and other furnishings

PROJECT SUPERVISION
There is only one project manager in our company. That is Bob Stevens, the owner. He will be the person on your job to make sure that everybody does what they are supposed to do when they are supposed to do it. He keeps the job site safe and clean. And if you have a question he is the person that will get an answer.

FINAL INSPECTION
This could involve two or more groups of people. First, if a permit was required for the project, a city inspector will need to make a final inspection in order to “release” the permit. You need to do this if you ever want to sell the property. Then there could be an inspection by the bank if a construction loan was taken for the project. Finally there is your inspection. You need to be satisfied with the work for this to have been a successful project. Once all inspections are passed the final payment is made. It is at this time that your Design Plan Fee is credited.
It is at this time that we will present you with a binder containing all of the equipment manuals and manufacture warranties. We will also include our 2 year Warranty of Workmanship for the work that we did.

THE SURVEY
When the project is complete, you will ask you to complete a Satisfaction Survey.
Our aim is 5 Star Satisfaction. We value your feedback. We want to make sure we are delivering the value you saw in us when we started. If we’ve done our job well, we’ve not only earned 5 stars, we’ve earned a client for life.